You know how unique your call center is. Your forecasting and scheduling methods require that same level of uniqueness.
You know how unique your call center is. Your forecasting and scheduling methods require that same level of uniqueness.
We started as call center agents, so we understand the impact a proper scheduling approach can have on every agent's daily life.
Our forecasts consistently outperform those generated by WFM software. We achieve this with our unique forecasting method.
Human Numbers offers an instant forecasting and scheduling solution for your organization without adding needless headcount.
Human Numbers started in 2008 with a charter mission statement
to provide forecasting and scheduling services to call centers
that did not have their own WFM software system
or didn’t have a Workforce Manager.
Our goal was to provide experienced forecasters
and schedulers at a price that was well below the cost
of hiring a full-time salaried employee.
Since we each had experience in the agent seat ourselves,
we entered this market with very strong opinions on
how a proper scheduling approach can make
such a difference in an agent’s life.
Whether it's general questions, getting a quote started for a specific service, or just needing to leave us a comment, starting off with a quick email is always the best way to get in contact with us.
Our work is meaningful to us and valuable to you because we work closely with your team to generate the best possible schedules for their lifestyles. Forecasts start at $2,000 per month.
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