(770) 609-6565
Diary of a Workforce Manager
© Human Numbers, L.L.C. 2008-2023 | All Rights Reserved | Legal and Privacy Statements
Check out our blog at Contact Center Pipeline
A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her career as a Workforce Manager. Diary of a Workforce Manager includes details on Forecasting, Scheduling, Reporting, WFM Ratios, Best Practices, and Interviewing for Workforce Management jobs. It also covers Mistakes made in Workforce Management and the Weaknesses of a WFMer.